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Frequently asked questions
Styloove / Ecommerce
Of course! You should know that our payment platforms are the largest and most secure in the world: STRIPE and PAYPAL. Both have requested and verified proof of origin for our items. Without such verifications, we would not be able to use their payment platforms.
Likewise AMAZON, META (Facebook and Instagram) and Google Shopping.
All items sold on Styloove are original to 100%. They are purchased directly from the brands, licensees or official distributors. Each item is personally checked for authenticity and provenance.
ABOUT OUR DISTRIBUTOR:
Leaders in B2B online sales of designer clothing and accessories.
Since their launch in 2006, they have gained extensive experience in the fashion world and in developing innovative logistics solutions, maximising the potential of online sales and digital transformation.
+120 Fashion brands
+170 Countries served in the world
+180,000 Shipments per year
We have one of the best equipped warehouses in the fashion world: more than 500,000 products available and ready to ship, such as clothes, bags, shoes and accessories from the best brands.
Styloove is an online shop in direct contact with the distributor's warehouse in Italy.
As an online shop, we are able to offer very competitive end customer prices, and offer direct shipping throughout Europe.
First of all, you should know that you do not need to open a customer account or register to shop at Styloove.
Placing an order is very simple: after placing the desired items in the shopping cart, you can complete the order by clicking on the "Buy" button.
You can create a customer account during the ordering process, after which you are automatically logged in.
We will then guide you through the three-step ordering process (address - payment method - confirmation) and finally you will be able to complete your order.
We currently work with Stripe and Paypal. Two of the largest and most secure platforms in the world.
It is possible to pay with various credit cards.
Also from mobile, and depending on whether you use Safari or Chrome, you will see the possibility to pay via ApplePay or GooglePay.
Every day we upload new products. The stock is updated every 4 minutes. That way we make sure that the quantities you see available are correct.
Even so, it may happen that you place an order and in those 4 minutes, another buyer has already purchased it.
Shipping and returns
All Styloove products are shipped from Italy. They have a lead time of 24 to 72 hours of preparation hours after the purchase is made. Once prepared, the user will be notified by email. It is at this point that the estimated delivery times will begin to count. The arrival time will depend on the shipping service contracted (Free, Standard or Express).
We have three types of delivery:
- FREE - Delivery within 4-8 working days of product preparation
- STANDARD: 5 € + VAT - Delivery in 3-5 working days from product preparation
- EXPRESS: 12 € + VAT - Delivery in 2-3 working days from product preparation
By default, your cart will be assigned FREE shipping, but you can select another type of shipping.
Shipping to UK: 7 €.
In some cases, the delivery time may be longer depending on the item(s) selected and whether the product is in our warehouses or in the warehouses of another distributor or the same manufacturer.
Styloove shall inform of the deadline for estimated delivery when formalising your purchase and you will be able to check the delivery status at any time, from the "Order Tracking" section or the tracking provided by email at the time of collection by the carrier.
If the order combines different products, the delivery time will be established from the furthest delivery date.
Styloove only ships to Spain (Peninsula and Balearic Islands), and Rest of Europe. For logistical and cost reasons, orders will not be accepted to Ceuta, Melilla, Canary Islands *.
*Other areas may be excluded from our delivery area. You have all the information in your basket before confirming your purchase.
The products of some brands take longer to prepare because they are not in our main warehouse, and are sent from a different supplier or from the same manufacturer (always in Italy).
In these cases, we must first receive the order in our warehouse, and we send it to the customer immediately.
Brands that we do NOT ship directly:
- Philipp Plein - Plein Sport - Versace - Malo - Just Cavalli - Ferrè Milano - CK watches - Jacob Cohen - Jeckerson - Alessandro dell'Acqua - American Tourister - Baldinini Trend - Brics - Bikkembergs beachwear - Missoni - Custo Barcelona - Bikkembergs underwear - Casio - Pantofola d'oro - Twinset - US Polo - North sails - Seiko - Pulsar - Komono
Brands we ship directly:
- 100% Cashmere - 24Bottles - Adidas - Aquascutum - Armani Exchange - Armani Jeans - Arnaldo Toscani - Balenciaga - Bikkembergs - Birkenstock - Blumarine - Blundstone -Borbonese - Bottega Veneta - Bulls - Burberry -CR7 Cristiano Ronaldo - Calvin Klein - Carrera - Carrera Jeans - Champion - Ciesse - Diesel - Dr Martens - Dsquared2 - Duca di Morrone - EA7 - Eastpak - Ellesse - Emporio Armani - Ferragamo - Fontana 2.0 - Furla - Geographical Norway - Gucci - Guess - Hackett - Hunter - Italia Independent - Lamborghini - Lanvin - Laura Biagiotti - Levi's - Liu Jo - Lumberjack - MCS - Made in Italia - Michael Kors - Missoni - Moschino - Napapijri - Nike - Oxford University - Pepe Jeans - Pinko - Polaroid - Police - Puma - Roccobarocco shoes - Saucony - Save The Duck - Scholl - Sector - Sergio Tacchini - Shone - Skon - Superdry - Superga - Swarovski - TOMS - Timberland - Tommy Hilfiger - Trussardi - UGG - Ungaro - Valentino by Mario Valentino - Vans - Versace Jeans - Woolrich - Xti - Yes Zee - Zoozie Bags
We currently ship to the following countries in Europe:
Italy, Germany, Spain (except Canary Islands), Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Luxembourg, Netherlands, Czech Republic, Hungary, Slovenia, Slovakia, Ireland, Latvia, Lithuania, Poland, Romania, Denmark, Portugal, Sweden, Greece, Malta.
Shipping to UK: 7 €.
For logistical and cost reasons, orders to Ceuta, Melilla, Canary Islands (Spain) will not be accepted.
*Other areas may be excluded from our delivery area. You have all the information in your basket before confirming your purchase.
We work with DHL. As soon as your parcel is picked up from the warehouse in Italy, you will receive an email similar to this one.
Click on Track to find out the status of your shipment and obtain the parcel identification code.
For more detailed tracking, paste the code into this mailing page:
If the product is defective or does not fit your size, you will have 15 days to return it.
In addition, we will take care of the pick-up for you free of charge.
Once we have checked the returned product, we will proceed to the exchange or refund.
How do I do this?
- I sent an email requesting a return or refund to info@styloove.es.
- It is essential to place the item in the original packaging.
Insert a copy of the order note, invoice or delivery note in the package. - The refund will be made after verification of the returned items through the payment method used for the purchase.
Please make sure you return the items in the same condition as you received them, as we do not accept returns of damaged items.
*No refunds will be given for used underwear.